Select Page

Transform Your WFM Career or Improve Your Team Performance

With WFM Essentials eCourse

Take advantage of our limited-time early-bird pricing

WFM Essentials eCourse Launches In:








Enroll now and save! We’re offering a special early-bird discount on our WFM Fundamentals E-Course for a limited time.

Don’t miss this opportunity to invest in your professional growth at a reduced price

Learn WFM Fundamentals

Enhance WFM Processes

Increase WFM Profitability

WFM Essentials is a 40-hour self-paced program designed to support individuals interested in entering or transitioning to a Workforce Management role, as well as WFM leaders seeking to train their team on the fundamentals of WFM.

The course offers a comprehensive learning experience through a series of videos, knowledge checks, and WFM-crafted exercises. Participants will gain a strong understanding of WFM principles, learn to identify the job function of each WFM role, and understand how each role fits into the WFM lifecycle. Additionally, participants will develop competencies in the core, cross-functional, and functional areas, creating a standardized knowledge base. With WFM Fundamentals, individuals can acquire the skills and knowledge needed to transform their team’s WFM practices and achieve organizational success.


of executives identified workforce management as a top-three concern for their organization.


Workforce management software can reduce labor costs by up to 6%, while also increasing productivity by up to 20%.


The Workforce Management market is predicted to grow by 11% in the next 5 years.

Are you ready to start your WFM career or develop your Workforce Management teams knowledge?

Our WFM training has been carefully curated to address the needs of companies that are rapidly changing to adopt new technologies and struggling to keep up with an underdeveloped talent pool for this very niche skillset. Workforce Management is a skillset that, regardless of how far technology advances, companies will still need people who understand the core WFM discipline and methodologies. 

Whether you are an…

Individual Seeking to Start Your Career in WFM

Develop a strong Workforce Management (WFM) foundation and gain the skills and knowledge needed to transition into a WFM role.

You’ll learn how to identify various WFM job functions and which one is a good fit you’re your career growth, how to perform various WFM tasks to do the job, gain a deeper understanding of the WFM lifecycle, and so much more.

Manager or Executive Seeking to Enhance Your Team’s WFM Skills

With our WFM Essentials eCourse, your team will gain the knowledge and skills needed to establish & transform your team’s WFM practices, boosting productivity and driving business results. Imagine the satisfaction of seeing your team excel with a well-defined WFM strategy. Imagine being the leader responsible for seeing an increase in business productivity and positive results. Enrolling your team in our WFM Essentials eCourse will enable you to achieve these outcomes and more.

What Is Your Goal?

Start Your Workforce Management Career

Break into WFM with Confidence

Be equipped with a comprehensive understanding of WFM roles, the lifecycle, and best practices, enhancing your skills and knowledge in the WFM discipline.

Accelerate Your Team's WFM Performance

Build an Efficient and Effective WFM Team

Imagine the satisfaction of seeing your team excel with a well-defined WFM strategy. Significantly boost your team’s productivity and efficiency, increasing output and profitability. 

Take control of your WFM strategy and position yourself as a leader in your industry.

Increase in Productivity and Achieve Business Results

WFM Essentials 40-hour eCourse will enable you to achieve profitable outcomes, and more. You’ll save time and resources by avoiding the trial and error that comes with trying to figure out WFM practices on your own.

We at Solid Rock Consulting transform our clients’ organizations through stellar WFM training and call center development to achieve peak efficiency through people, processes, and systems.

. . . WFM Essentials eCourse is the strong foundation YOU NEED to succeed in Workforce Management.


Juanita Coley, CEO of Solid Rock Consulting and creator of WFM Essentials eCourse, has always been driven to succeed, despite facing adversity as a young mother.

Through a user manual called “Blue Pumpkin.” sitting in a cubicle answering phones as a teen mom, Juanita discovered her passion for workforce management. Intrigued by the discipline, she began to dive into learning everything she could about workforce management, which would later prove to change the trajectory of her life and career. Juanita, now known as the “Contact Center Whisperer” for the work she and her team of consultants have done around the world in Contact Centers & Workforce Management, is an enthusiast, trainer, speaker, and facilitator with over 15 years of industry experience.

Juanita’s talent and experience have allowed her to bring new efficiencies and optimizations to corporations and household brands like United Health Care, Optum, Walgreens, Liberty Medical, and many more. She has become a world-class subject matter expert, earning her a reputation as a consultant for WFM system giants Verint and Aspect.

In addition to her career accomplishments, Juanita is passionate about increasing representation for women in technology and leadership roles. She is committed to showing up and serving her team, clients, and the community. Through her WFM Essentials eCourse, Juanita hopes to highlight a career path for individuals looking for a rewarding career and empower operational leaders with a tool to transform their WFM practices and achieve organizational success while helping close the representation gap in the WFM & tech industry.